Using MIS 5e Chapter 7. Structured Processes and Information Systems by David Kroenke - PDF

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Using MIS 5e Chapter 7 Structured Processes and Information Systems by David Kroenke Fox Lake Country Club Has a Problem Mike, facilities manager Anne, wedding planner Renovation plan interferes with scheduled
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Using MIS 5e Chapter 7 Structured Processes and Information Systems by David Kroenke Fox Lake Country Club Has a Problem Mike, facilities manager Anne, wedding planner Renovation plan interferes with scheduled weddings Could result in lost revenue, unhappy customers, damaged business reputation and costly law suits Chapter 7-2 Study Questions Q1: What are the basic types of structured processes? Q2: How can information systems improve process quality? Q3: How do enterprise systems eliminate problems of information silos? Q4: How do CRM, ERP, and EAI support structured enterprise processes? Q5: What are the elements of an ERP System? Q6: What are the challenges of implementing enterprise systems? Q7: How will service-oriented architecture impact enterprise information systems? Q8: 2022? Chapter 7-3 Q1: What Are the Basic Types of Structured Processes? Chapter 7-4 How Do Structured Processes Differ from Dynamic Processes? Chapter 7-5 Common Departmental Information Systems Chapter 7-6 How Do Structured Processes Vary by Scope? Chapter 7-7 Q2: How Can Information Systems Improve Process Quality? Process efficiency: ratio of process outputs to inputs. Process effectiveness: how well a process achieves organizational strategy Ways to improve process quality Change process structure Change process resources Change both Chapter 7-8 How Can Information Systems Improve Process Quality? Performing an activity Partially automated, completely automated Augmenting human performing activity Common reservation system Controlling process flow Order approval process Chapter 7-9 Fox Lake Country Club Departmental Goals Chapter 7-10 Islands of Automation Chapter 7-11 Examples of Islands of Automation at a Hospital Chapter 7-12 Q3: How Do Enterprise Systems Eliminate Information Silo Problems? How Do Information System Silos Arise? Data isolated in islands of automation Different department goals Different personal and workgroup needs Duplicate data as organization grows Chapter 7-13 What Problems Do Information Silos Cause? Chapter 7-14 How Do Enterprise Information Systems Eliminate Silos? Chapter 7-15 An Enterprise System for Patient Discharge Chapter 7-16 Ethics Guide: Dialing for Dollars Assume you are a salesperson. It has been a bad quarter. VP of sales authorized a 20% discount on new orders if customers take delivery prior to end of quarter so order can be booked for this quarter. VP says Start dialing for dollars, and get what you can. Be creative. You identify your top customers to offer discount deal. Chapter 7-17 Q4: How Do CRM, ERP and EAI Support Enterprise Processes? Business Process Reengineering Integrated data, enterprise systems create stronger, faster, more effective linkages in value chains Difficult, slow, and exceedingly expensive Key personnel determine how best to use new technology Requires high-level and expensive skills and considerable time Chapter 7-18 Emergence of Enterprise Application Solutions. Inherent processes Predesigned procedures for using software products Based on industry best practices Customer relationship management (CRM) Enterprise resource planning (ERP) Enterprise application integration (EAI) Chapter 7-19 Customer Relationship Management (CRM) Suite of applications, a database, and a set of inherent processes Manage all interactions with customer though four phases of customer life cycle: Marketing, customer acquisition, relationship management, loss/churn Intended to support customer-centric organization Chapter 7-20 Four Phases of Customer Life Cycle Chapter 7-21 CRM Applications Chapter 7-22 Enterprise Resource Planning (ERP) Chapter 7-23 Pre-ERP Information System: Bicycle Manufacturer Chapter 7-24 ERP Information System Chapter 7-25 Enterprise Application Integration (EAI) Connects system islands. Enables communicating and sharing data. Provides integrated information. Provides integrated layer over the top of existing systems while leaving functional applications as is. Enables a gradual move to ERP. Chapter 7-26 EAI Automatically Makes Data Conversions Among Different Systems Virtual Integrated Database Chapter 7-27 Using MIS InClass 7: Improving the Process of Making Paper Airplanes See textbook pages 230 for exercise instructions. Chapter 7-28 Q5: What Are the Elements of an ERP System? Applications programs, databases, procedures, training and consulting that integrate: Supply chain Manufacturing CRM Human Accounting Chapter 7-29 ERP Application Programs ERP application programs Set configuration parameters ERP databases Initial database design included Trigger program code Stored procedure code ERP process blueprints ERP consulting and training Chapter 7-30 SAP Ordering Business Process Chapter 7-31 Inherent Processes: SAP Ordering Business Process (cont d) Chapter 7-32 What Companies Are the Major ERP Vendors? Chapter 7-33 Q6: What Are the Challenges When Implementing New Enterprise Systems? Four Primary Factors Collaborative management Requirements gaps Transition problems Employee resistance due to threats to selfefficacy Chapter 7-34 Q7. How Will Service-Oriented Architecture Impact Enterprise Information Systems? Chapter 7-35 What Is SOA? Web service Encapsulated software service provided anywhere over the Internet Service description documents how to use service, and publishes description using Web Service Description Language (WSDL) Services delivered via XML, SOAP, REST, et al. Used by SAP, Oracle ERP Chapter 7-36 Q8: 2022? Islands of Automation, Version 2.0 Storing of data in various places in the icloud, while other versions of data stored in corporate data in SAP Version 2.0 silos more isolated and less secure than previous silos Chapter 7-37 Guide: The Flavor-of-the-Month Club Management never listens Employees want change from bottom-up Change management programs are silly Managers forgets about programs When program loses support, new one introduced Employees grow more cynical with each failed program Chapter 7-38 Guide: ERP and the Standard, Standard Blueprints Organization adapts its processes to standard blueprints If all firms in an industry use same business processes, how can a firm gain competitive advantage? How will innovation occur? Does commoditized standard blueprint prevent sustaining a competitive advantage? Chapter 7-39 Active Review Q1: What are the basic types of structured processes? Q2: How can information systems improve process quality? Q3: How do enterprise systems eliminate problems of information silos? Q4: How do CRM, ERP, and EAI support structured enterprise processes? Q5: What are the elements of an ERP System? Q6: What are the challenges of implementing enterprise systems? Q7: How will service oriented architecture impact Enterprise Information Systems? Q8: 2022? Chapter 7-40 Case Study 7: Process Cast in Stone Knowledge of enterprise systems can help you see how information flows throughout an organization and how enterprise systems enable an organization to keep its records up-to-date and accurate. Understanding how an enterprise system links all aspects of an organization together will help recognize the value of these systems and envision their use. Chapter 7-41 Copyright 2013 Pearson Education, Inc. Publishing as Prentice Hall
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